Background

National e-Governance Plan (NeGP) initiative of the Government of India (GOI) aims for ushering e-Governance at a national scale and is one of the most ambitious programs of the Government of India aimed at improving the quality, accessibility and effectiveness of Government services to citizens and businesses with the help of Information and Communication Technology. One of the key focus areas of NeGP is the stress on citizen-centric services as against merely computerization of the departments.

e-District has been envisaged by Government of Madhya Pradesh (GoMP) as automation of workflow and internal processes of District Administration with the possibility of seamless integration of various departments for providing services to the citizens. This project is of paramount importance to the State as it would help in creating an electronic workflow system for the district administration and help in providing efficient individual department services through Common Service Centers (CSCs), Samadhan Ek Din centers, MP-Online kiosks and internet, which would be the primary front end channels as envisaged in the project.

Madhya Pradesh Government has chosen five districts to implement the pilot e-District project and provide integrated citizen centric services in the district. The identified districts are:

• Guna
• Gwalior
• Indore
• Sagar
• Shivpuri

Purpose of e-District Project
The main purpose of the e-district project is to computerize the workflow system and internal processes of the district administration of the pilot districts with the help of Information & Communications Technologies (ICT). The state envisages meeting the following objectives with the implementation of e Districts project:

• Implementation of an efficient electronic workflow system for District Administration
• To create an efficient IT enabled delivery mechanism for citizen services / information being delivered from District Administration and its subordinate offices
• Infusion of transparency and accountability in operations
• Reduction of workload of department personnel
• Ensuring longevity of the data / protection from damage from moisture and other climatic factors
• Electronic security and control of confidential data
• Fast processing of public cases/appeals/grievances dissemination of information as per public requirement
• To proactively provide an efficient system of disseminating information on the Government schemes planned developmental activities and status of current activities

As part of the E-District project implementation, the empanelled consultant of DIT, M/s Wipro Limited (Infotech Division) devised the overall strategy, design process flows for the selected services, carried out the field study and stakeholder assessments to understand the requirements of the citizens and business groups, re-engineering of the existing delivery mechanism, drawing the Project Plan and timelines, status reporting at the Project and Program level, risk management, addressing the current concerns of the citizens in accessing the services and information and suggesting suitable solutions.
Some Milestones achieved or completed in eDistrict, Madhya Pradesh Project with the timelines are illustrated below: