Scope & Objective
This document recommends policies and guidelines for Indian Government websites and Portals, at any organisational level and belonging to both Central Government as well as State/UT Governments (including District Administrations to Village Panchayats) for making Indian Government websites citizen centric and visitor friendly. Compliance to these guidelines will ensure a high degree of consistency and uniformity in the content coverage and presentation and further promote excellence in Indian Government Web space.
These guidelines address common policy issues and practical challenges that Government Departments face during development and management of their websites. The guidelines aim to assist the Departments in ensuring that their website conforms to a consistently high standard. This is expected to enhance the trust level of the citizens while accessing Government information and availing services online.
The term ‘Universal Accessibility’ refers to making a website accessible to ALL irrespective of technology, platforms, devices or disabilities of any kind. In other words, Departments should consider the needs of a broad spectrum of visitors, including general public, specialised audiences, people with disabilities, those without access to advanced technologies, and those with limited English proficiency. Guidelines to address the above needs have been given in various sections of this document. Most pertinent guidelines have been placed in the mandatory category while others have been made advisory or voluntary. Following the mandatory guidelines shall insure compliance to W3C Web Content Accessibility Guidelines (Level A)
Compliance to Guidelines
These Guidelines have been framed with an objective to make the Indian Government Websites conform to the essential pre-requisites of UUU trilogy i.e. Usable, User-Centric and Universally Accessible. They also form the basis for obtaining Website Quality Certification from STQC (Standardisation Testing Quality Certification) an organisation of Department of Information Technology, Government of India.
These Guidelines are based on International Standards including ISO 23026, W3C’s Web Content Accessibility Guidelines, Disability Act of India as well as Information Technology Act of India. Further, the long standing experience of the authors in design, development and management of Government Websites as well as their knowledge of the ground realities and challenges faced by the Government Departments in developing and managing their websites have helped significantly in drafting these Guidelines.
These guidelines are being circulated amongst all Indian Government Departments at all levels (Central, State, District). These should be followed and implemented on priority basis so that the overall aim of making all Indian Government websites citizen focused and visitor friendly may be realised.